Privacy Policy

2.1 Personal Information

We collect the following personal information when you use our service:

• Account Information: Email address, password (hashed), and account creation date
• Authentication Data: Session tokens, authentication cookies, and login timestamps
• Subscription Information: Subscription status, customer ID, subscription period, and payment history
• Profile Data: User preferences, language settings, and account settings

2.2 Usage Data

We automatically collect certain information about your use of our service:

• Session Data: Live translation session duration, start/end times, and session status
• Usage Tracking: Frequency of service use, feature utilization, and performance metrics
• Device Information: Browser type, operating system, IP address, and device identifiers
• Technical Data: API request logs, error reports, and system performance data

2.3 Audio and Translation Data

When you use our live translation service:

• Audio Content: Real-time audio captured during live translation sessions
• Text Content: Speech-to-text transcriptions and translated text
• Language Preferences: Source and target language selections
• Session Metadata: Translation accuracy metrics and processing times

2.4 Payment Information

For subscription services:

• Billing Data: Payment method information processed through Stripe
• Transaction Records: Subscription payments, refunds, and billing history
• Customer Data: Billing address and payment preferences

2.5 Saved Session Transcripts

When a captioning session ends, MinbarAI saves its transcript to your account so you can read it or download it later from your Session History. This is the one place where we store the content of what was spoken, rather than processing it and discarding it.

• What is saved: the transcribed source text, its translation, the language pair, and when the session started and ended
• When it is saved: automatically when you press Stop, and on a best-effort basis if you close or leave the page before stopping
• Who can read it: only you. Access is restricted at the database level to the account that created it, and MinbarAI provides no staff or administrator route to read saved transcripts
• How long we keep it: until you delete it. There is no automatic expiry
• Very long sessions: transcripts above our per-session storage limit are truncated, and any transcript affected is clearly marked as incomplete

You can delete any saved session at any time from Session History, and deleting your account removes all of them. Deletion removes the transcript from your account immediately; residual copies may persist in our infrastructure provider's encrypted backups until those backups age out on their normal cycle. Saved transcripts are not used to train models, and are not shared with third parties except as described in Section 4.

3.1 Service Provision

We use your information to:

• Provide live translation services and maintain your account
• Process payments and manage subscriptions
• Authenticate users and maintain session security
• Track usage limits and enforce subscription terms
• Provide customer support and technical assistance

3.2 Service Improvement

We use aggregated and anonymized data to:

• Improve translation accuracy and service performance
• Develop new features and enhance existing functionality
• Analyze usage patterns and optimize service delivery
• Conduct research and development for AI translation technology

3.3 Communication

We may use your contact information to:

• Send service-related notifications and updates
• Provide important account and billing information
• Respond to support requests and inquiries
• Send marketing communications (with your consent)

4.1 Third-Party Service Providers

We share information with trusted third-party providers:

• Database Services: Secure cloud database hosting and user management
• Payment Processing: Secure payment processing and subscription management
• AI Translation Services: Our proprietary AI translation technology and language processing infrastructure
• Hosting Services: Secure website hosting and content delivery

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to government requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Role-based access controls and authentication requirements
• Database Security: Row-level security policies and secure database practices
• API Security: Rate limiting, input validation, and secure API endpoints

5.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and business requirements
• Resolve disputes and enforce our agreements
• Improve our services and develop new features

Saved session transcripts are an exception to the above: they are kept until you choose to delete them, and they expire on no schedule of ours. You control that data directly from Session History, and deleting your account removes all of it. See Section 2.5.

6.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format

6.2 Communication Preferences

You can:

• Opt out of marketing communications
• Manage notification preferences
• Control cookie settings in your browser
• Request data processing restrictions

6.3 Data Portability

You may request a copy of your data in a structured, machine-readable format.

7.1 Cookie Usage

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember user preferences and settings
• Analyze service usage and performance
• Provide personalized experiences

7.2 Cookie Types

• Essential Cookies: Required for basic service functionality
• Functional Cookies: Enhance user experience and preferences
• Analytics Cookies: Help us understand service usage patterns
• Marketing Cookies: Used for targeted advertising (with consent)

7.3 Cookie Management

You can control cookie settings through your browser preferences, though disabling certain cookies may affect service functionality.