Privacy Policy

2.1 Personal Information

We collect the following personal information when you use our service:

• Account Information: Email address, password (hashed), and account creation date
• Authentication Data: Session tokens, authentication cookies, and login timestamps
• Subscription Information: Subscription status, customer ID, subscription period, and payment history
• Profile Data: User preferences, language settings, and account settings

2.2 Usage Data

We automatically collect certain information about your use of our service:

• Session Data: Live translation session duration, start/end times, and session status
• Usage Tracking: Frequency of service use, feature utilization, and performance metrics
• Device Information: Browser type, operating system, IP address, and device identifiers
• Technical Data: API request logs, error reports, and system performance data

2.3 Audio and Translation Data

When you use our live translation service:

• Audio Content: Real-time audio captured during live translation sessions
• Text Content: Speech-to-text transcriptions and translated text
• Language Preferences: Source and target language selections
• Session Metadata: Translation accuracy metrics and processing times

2.4 Payment Information

For subscription services:

• Billing Data: Payment method information processed through Stripe
• Transaction Records: Subscription payments, refunds, and billing history
• Customer Data: Billing address and payment preferences

3.1 Service Provision

We use your information to:

• Provide live translation services and maintain your account
• Process payments and manage subscriptions
• Authenticate users and maintain session security
• Track usage limits and enforce subscription terms
• Provide customer support and technical assistance

3.2 Service Improvement

We use aggregated and anonymized data to:

• Improve translation accuracy and service performance
• Develop new features and enhance existing functionality
• Analyze usage patterns and optimize service delivery
• Conduct research and development for AI translation technology

3.3 Communication

We may use your contact information to:

• Send service-related notifications and updates
• Provide important account and billing information
• Respond to support requests and inquiries
• Send marketing communications (with your consent)

4.1 Third-Party Service Providers

We share information with trusted third-party providers:

• Database Services: Secure cloud database hosting and user management
• Payment Processing: Secure payment processing and subscription management
• AI Translation Services: Our proprietary AI translation technology and language processing infrastructure
• Hosting Services: Secure website hosting and content delivery

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to government requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Role-based access controls and authentication requirements
• Database Security: Row-level security policies and secure database practices
• API Security: Rate limiting, input validation, and secure API endpoints

5.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and business requirements
• Resolve disputes and enforce our agreements
• Improve our services and develop new features

6.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format

6.2 Communication Preferences

You can:

• Opt out of marketing communications
• Manage notification preferences
• Control cookie settings in your browser
• Request data processing restrictions

6.3 Data Portability

You may request a copy of your data in a structured, machine-readable format.

7.1 Cookie Usage

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember user preferences and settings
• Analyze service usage and performance
• Provide personalized experiences

7.2 Cookie Types

• Essential Cookies: Required for basic service functionality
• Functional Cookies: Enhance user experience and preferences
• Analytics Cookies: Help us understand service usage patterns
• Marketing Cookies: Used for targeted advertising (with consent)

7.3 Cookie Management

You can control cookie settings through your browser preferences, though disabling certain cookies may affect service functionality.